Welcome to Property Meld! You are about to experience the web-based platform for property management companies that solves maintenance obstacles and coordinates all key players in one location.
In Property Meld 101 you will start to set up your account using key features to immediately improve your communication around maintenance..
We understand your employees are important, and educating your team about Property Meld will be instrumental in a successful implementation.
1. Managing Users
It is important to invite your users to Property Meld. This will include anyone in your organization that will need access to Property Meld, including your internal technicians. Please click here for a brief article on how to manage your new users and existing users.
2. Emergency Contact Setup
Setting Emergency Contact information is recommended to provide your residents with the emergency handling protocol or specific information to be shared prior to the resident creating a Meld request. This information can include what constitutes an emergency, emergency contacts, charge implications for non-emergencies, etc. Please click here for a brief article on how to setup your emergency contact information.
3. Chat Communication
Chat Templates are an extremely efficient way to send messages to various parties in Meld Chat. Chat Templates also build consistency in messaging with all of your Residents, Owner, and Vendors. Click here to review the steps on how to create and configure your Chat Templates. We have also included a few valuable suggestions in the following article to get you started: Chat Template Examples.
After reviewing these articles, and before you move on to Property Meld 102, please see if you are able to create and add a minimum of 5 chat templates to your account..
Before you move on…
To become even more familiar with Property Meld, watch our training videos outlining all the key aspects of properly launching your new smart maintenance platform. These videos are excellent training material for new and experienced Melders. During change in your team, please be sure members of your maintenance team are aware of the videos available to them.
Please view our short and informational videos here. Once you have reviewed the Property Meld Training Videos, you can now move onto Property Meld 102!
Note: it is required that you log into your account to view the training videos.