You were directed to this article because you have tried to access a search result that is not a part of the property groups that you are assigned to.
How do property groups work?
Property groups work so that you can only see units, Melds or tenants that belong to a property in your assigned property groups. With that said, you must be assigned to the property group or the property must be a part of your property groups for you to view the information underneath it.
How can I view the search result I tried to access?
An account admin will need to assign will need to perform one of the following actions to resolve this:
- Assign you to the property group the property belongs to using the instructions in this article: How to Assign Users to a Property Group
- Assign the property associated with your search result to a property group you are a part of using the instructions in this article: Managing Property Groups for a Single Property