From the Meld Chat, each individual message displays a 'delivery status' indicator. There are three different types of delivery status indicators: Unread, Delivery Failed, and Read including uniquely identified icons which are shown and discussed below.
Note: Although the Chat email was sent via Property Meld successfully, it still depends on the user. For more on notification settings view: Manage Profile and Notification Settings.
a) The email message has been delivered but not opened.
b) The text message has not been delivered.
Step 1: From the Chat menu, click on the to view the unread message.
Note: The email or text message could not be successfully delivered to the mobile phone number and/or email address configured on the user account at the time the message was created in Meld Chat.
Step 2: Click on the to view the undelivered message.
Note: The message has been viewed by the user in one or more of the following formats.
a) The user has signed into Property Meld via a web browser and accessed that Meld Chat.
b) The user has been delivered the text message (there is no way to determine whether the text message was read on the device).
c) The user has received and opened an email via their inbox.
Step 3: Click on the to view who read the message.
Additional articles to reference: