Using Meld Chat, a Property Manager can communicate directly with an Owner within the context of the Meld or specific maintenance request. When a Property Manager used Meld Chat to send directly or include the Owner in the message, the Owner will receive an email notification (dependent upon How to Enable or Disable Owner Notifications) and/or text message (dependent upon Owner opt-in discussed in How to Opt-In or Opt-Out of Text Messaging).
Please refer to the following notes and conditions related to Owner notifications.
- Owner must exist and assigned to the Unit associated with the Meld. Refer to How to Assign Properties to Owner.
- Messages to an Owner discussed below are independent of the Owner Email Notifications configured and use from How to Customize Owner Email Notifications.
- All messages sent to the Owner include the Meld title or brief description.
Click on the particular Meld that you would like to communicate with the Owner through Chat.
Click Chat. Click on the list highlighted below next to SEND MESSAGE TO and select Owners. Refer to the Will be seen by Owner label to indicate which specific Owner or Owners will be sent the message.
Enter a new message and click SEND MESSAGE TO to send the message to the Owner(s) listed.
Based on the specific Owner Notification Settings, the Owner can respond from either email and/or text message and all reply messages will be displayed in the Meld Chat. Refer to How to Tell if a Chat Message has been Received and/or Viewed.