The communication capabilities are one of the most valued features of Property Meld. This article will provide an overview of how to communicate via email and text messaging for each of the primary user roles.
- Property Managers or Maintenance Coordinators - Admin or Agent User Role
- Internal Maintenance - Maintenance User Role
When working with a Meld, there are numerous email and text notifications that are sent to many of the user roles listed above. These various notifications can be managed using. However, there are only specific scenarios where the user can reply directly to an email or text message allowing reply content to be included in the Chat messaging discussed in this article.
Generally, the user can only "reply directly" to an email or text message if that message notification requires an action (ex. responded to picking a time) or is the result of a comment left on the Meld. The following screenshots demonstrate the content of a message that makes it clear when "replying directly" is allowed.
Email Message - Direct Reply NOT Allowed
Email Message - Direct Reply Allowed
Text Message - Direct Reply NOT Allowed
Text Message - Direct Reply Allowed
As a Property Manager, Maintenance Coordinator, or Internal Maintenance Technician
From a Meld, click Chat.
It is highly recommended to select the recipient of the message before entering the new message.
- SEND MESSAGE TO Options
- Managers, Vendors, and Tenants
- Managers and Vendors
- Managers and Tenants
Enter a new message or click USE TEMPLATE to select a predefined message configured using Chat Templates.
Refer to the Will be seen by a caption which provides an explicit list of actual users that will be notified.
Click SEND MESSAGE TO as shown above.
Refer to delivery status indicators by clicking on either of these icons under the message.