User Groups are used to enable Meld notifications for a specific group of users (e.g. Agents, Maintenance). This allows notifications for a particular Meld to only be sent to Users in that User Group.
User Groups can be helpful if you want team members with varying job functions to only receive Meld notifications relevant to their job.
This article will cover how to create a User Group.
Note: A User may occupy multiple User Groups.
Click and click User Management.
Click User Groups, and +NEW USER GROUP.
Enter a Name for the group, Add Users, and click SAVE.